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Help & Support

BeWo provides a variety of resources to ensure you have the knowledge and assistance you need for carbon accounting and ESG reporting. Whether you’re seeking structured learning content, step-by-step documentation, or direct customer support, we offer multiple channels to help you succeed.

1. Official Documentation (BeWo Docs)​

BeWo Docs is the authoritative reference for platform usage, integrations, and feature overviews. These comprehensive articles address a wide range of topics, from initial setup guidance to advanced AI-driven invoice parsing. If you have a question about how a feature works or need step-by-step instructions, BeWo Docs is often the best place to start.

2. BeWo Learn​

BeWo Learn is our free online learning site covering the essential knowledge for carbon accounting. Through interactive modules, visual guides, and self-paced activities, you can build a deeper understanding of carbon accounting principles, best practices, and the BeWo platform. By staying informed about fundamental concepts, you’ll maximize the value of your time spent on advanced workflows and reporting.

3. Customer Support​

If you require direct assistance with a specific issue or challenge:

  1. In-Platform Ticket System

    • Users can create a support ticket once they have created an account in the BeWo platform.
    • Accessing Help & Support from the sidebar enables you to submit new tickets or monitor existing ones.
    • Our support specialists will respond with solutions or follow-up questions as needed.

  2. Collaborating with a Partner

    • We recommend working with a BeWo Partner for hands-on guidance. Partners have in-depth training and resources to help troubleshoot issues or refine your carbon accounting approach.
    • If you do not already have a partner, consult our Finding a BeWo Partner page to locate a partner in your region or industry.

4. Partner Support​

BeWo Partners have access to specialized resources tailored to facilitating in-depth implementations and larger-scale rollouts. The Partner Portal hosts advanced training materials, best practices, and exclusive support channels.

  • Phone Support for Partners
    • Call our priority hotline at +45 3177 7356
    • Office Hours: Monday to Friday, 9:00 a.m. to 4:00 p.m. CET

Are you interested in becoming a partner? Visit Becoming a BeWo Partner to learn more about partner benefits and onboarding.

5. Frequently Asked Questions (FAQs)​

For quick answers to common queries, visit our Frequently Asked Questions (FAQs) page.